Terms and Conditions
Cocodust and their associates are providing their services to you subject to the following terms, which are also known as our terms and conditions (“Terms and Conditions”). The following Terms and Conditions, in connection with certain functionality, features or promotions, and any other laws or regulations which apply to the Site, collectively govern usage of the Site, and the products and services provided therein (collectively “Terms and Conditions”).
We encourage you to read these Terms and Conditions, and consult us if you have any particular questions in relation to browsing and shopping online with us. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
Cocodust reserves the right to change and alter these terms without giving prior notice and it is up to the user of the website to take responsibility to return to this page to review any changes that have been made. These changes take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section.
Money Back Guarantee
At Cocodust, we pride ourselves on providing the best Teeth Whitening products. That’s why we have our 100% Money Back Guarantee. In the unlikely even you do not see a change in your smile please follow the steps below.
To qualify for our Money Back Guarantee simply follow the instructions below:
- Take a photo of your teeth before using our Teeth Whitening products
- Use the products precisely as instructed
- Take a clear photo upon completing use of product (allowing a minimum of 14 days for results to develop)
- Email firstname.lastname@example.org with both photos attached
- We will review your claim
- Once validated, send back your product
- Reimbursement will be arranged upon receiving returned items in our warehouse
Please note that our Money Back Guarantee only applies for the first purchase of a Teeth Whitening product and excludes all other products/future orders.
Please remember to submit your application within 30 days of receiving the product/s and that the photos have valid date and time stamps.
This Site is created and controlled by us in the State of Queensland, Australia. As such, the laws of the Commonwealth of Australia and, and where applicable, the State of Queensland, will govern these Terms and Conditions. By using this Site you submit to the jurisdiction of the courts of Queensland and Australia and agree that any legal action will only be commenced in these forums. The Site is available only to people who can form legally binding contracts under applicable law.
Accuracy of information
We attempt to be as accurate as possible when describing our products and services on the Site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, information or other content available on the Site are accurate, complete, reliable, current or error-free.
Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change effective immediately upon posting to the Site or other form of notification. Coco Dust will attempt to make the product and quantities advertised on this site available at all times. However this cannot always be guaranteed and Cocodust will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as possible when this occurs and advised on what to do to solve this problem.
Cocodust reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty or an incorrect price being displayed. Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.
Cookies + IP Addresses
All promotions are subject to availability and while stocks last.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
The sale contract is concluded in Queensland Australia.
We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock or that you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions.
Cocodust reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.
Cocodust reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.
Cocodust does not, and is not, able to give or intend to give any answers to your medical related questions. This Site does not replace any medical professional resource. By placing an order with Cocodust you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.
Individuals under the age of 18, who are pregnant, have health problems, periodontal disease or gums that are in poor condition, overly sensitive teeth, wear braces, have had recent oral surgery, decayed teeth, have roots exposed, have colitis, have jaw problems or are allergic to the ingredients inside the gel should not use our products.
It remains the user’s responsibility to ensure you are not allergic to ANY of the ingredients inside our product/s before using.
This Site is solely an online store for oral/beauty products. This site is no substitute for professional medical advice, however we do advise to consult your health care practitioner/dentist/doctor/ or physician before the purchase of any products listed. Your physician or health care practitioner should address any concerns, medical questions and queries regarding the possible treatment of any medical condition.
Cocodust does not represent themselves as a doctor/physician and nor is this implied. Whiteness from this product will vary from patient to patient and will be different depending on the structure of ones teeth, the number of times it is being used or the duration of time on each whitening session. The results of these products are not guaranteed by Coco Dust. Teeth whitening may not be uniform due to the difference in people’s teeth and Coco Dust is not liable for any unexpected results. Whitening fades with time and a regular up keep is recommended in order to maintain white teeth. Whitening products will not whiten dental work such as veneers, crowns, bridges or cavities. By placing an order through Cocodust you accept all risks associated with the product, you agree that Cocodust will not be held liable for any unexpected results, or complications that may arise as result of the product.
Representations and warranties
The advice and information contained within the Site is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While every effort is taken to ensure that the information contained within the Site is accurate, Cocodust takes no responsibility for any loss or damage arising from its use.
Limitation of liability
You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of the Site, including during hyperlink to or from third party websites; (e) any inaccuracies or omissions in Content, or (f) events beyond our reasonable control.
Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue loss of data, loss of goodwill, arising out of or related to the Site or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed one hundred dollars ($100.00).
You indemnify us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, relate to:
- your breach or non-observance of any term of these Terms and Conditions;
- any breach or inaccuracy in any of your representations or warranties; or
- your use of the Site.
No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created between you and us by these Terms and Conditions.
We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, strikes, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.
We take all reasonable steps to ensure that the Personal Information we collect through any of our websites is protected from unauthorised access, loss, misuse, disclosure or alteration.
Despite our reasonable steps, we are unable to ensure or warrant the security of any Personal Information transmitted to us. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to the Personal Information.
We offer FREE standard shipping worldwide. If you require a tracking number and faster delivery, please feel free to select our premium shipping option. Untracked postage is an uninsured delivery service and won’t have tracking information.
Cocodust does not take responsibility for any untracked international parcels that go missing. Use of untracked shipping is at customer’s own risk and there is no way to retrieve or locate the package once it has been dispatched. Cocodust is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.
Items ordered and paid for will ship after 1-2 business days, unless otherwise noted in description of product.
Shipping Time Frames
Australia Post Standard Shipping (approximately 3 – 5 business days)
Australia Post Express Shipping (1-2 business days)
Untracked Standard Shipping (15 to 25 business days)*
Express Tracked Shipping (7-12 business days)*
*Business days are Monday-Friday excluding Public Holidays
*All shipping times exclude clearance/customs delays
*Please allow 1-2 business days for your order to be processed
Taxes, Duties and/or VAT
If Customs charges occur please note that you, are 100% responsible for the fees. Cocodust is not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
If you have any problems with your order, PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any issues that come up.
Refunds + Exchanges
Due to the nature of our products, we cannot accept returns unless the product is defective.
Cocodust will offer a refund, but only within 10 days and only for defective items. This refund is only available if all items provided are returned in their original state, and include all packing material, and any accessories that came with them. Partially returned items will NOT be accepted.
It is the customer’s responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.
Please send us an email at email@example.com with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that Cocodust is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Cocodust.
We offer secure online ordering and accept Visa, MasterCard, American Express, PayPal and Afterpay.
Copyright © Coco Dust Pty Ltd 2016. All rights reserved